Terms and Conditions
RETURNS
What is your return policy?
In general we do not make returns, except for rare exceptions.
For more information contact us by phone (+351) 929 010 286 or email geral@secretsduparfum.pt.
What should I do if I don't get what I asked for?
We apologize for the lapse. Please contact us at geral@secretsduparfum.pt or through (+351) 929 010 286. Indicate in which name / email you placed the order and the respective number in the subject of the email. We will help you as soon as possible!
I sent an email and still haven't received a reply.
SECRETS DO PARFUM is based in Portugal and our hours are from Monday to Friday, from 9:00 to 17:00 GMT. Our goal is to answer all questions within 48 hours of receiving them, so please wait. We will contact you as soon as possible.
I received damaged products, how should I proceed?
If there is a problem with an item, let us know by sending an email to geral@secretsduparfum.pt or by calling (+351) 929 010 286. We will resolve it as soon as possible - we just ask that you include as many details as possible, including photos.
How can I return or exchange an item?
If you are unsatisfied with a product, please send an email to geral@secretsduparfum.pt with "RETURN" in the subject line. In the email, include a photo of the product you want to return and why. If such a return is possible and accepted, it is immediately notified that when sending the return, it is at your own cost.
My return was incorrectly refunded. How should I proceed?
We are sorry if we made a mistake in processing your return. If you were waiting for a refund and it has not been refunded in full, it may be because we do not refund the costs of delivery, shipping and handling. Please contact us via email (geral@secretsduparfum.pt) or telephone (+351) 929 010 286 and explain the situation to us.
Can I update my order after it has been submitted?
Unfortunately, we cannot make changes after the order has been placed, but do not hesitate to send us an email to geral@secretsduparfum.pt so that we can do our best to accommodate you!
How long does it take to process a return?
Once received by us, your return request is usually processed within 2 to 5 business days.
PURCHASES AND PAYMENTS
What forms of payment do you accept?
We accept all major credit cards, as well as payments through Stripe and Paypal. For other options, please send and email to geral@secretsduparfum.pt.
When is my credit card charged?
Your credit card is charged as soon as you place your order.
What do I do if my payment method is declined?
We recommend that you contact your bank, as they are the right entity to identify the problem.
FEES & TAXES
As an e-commerce company based in Portugal, we are required to collect sales taxes and these may change over time. To ensure that prices and delivery costs are as accurate as possible, and displayed while browsing our website, we recommend that you select your country from the list of shipping destinations. Local VAT will be applied according to the shipping destination.
